Each Guide is designed specifically around your business, and provides information, knowledge and the tools for your staff to manage client accounts, from their initial request for your goods/services until final payment is received. Your staff are trained to use each guide until they are familiar and able to work without assistance.

Each process and document used within the Guides, is explained in detail and simplified to make it easier to understand.

The Guides can be acquired separately, jointly or part thereof. You may not required a full guide, therefore, to better accommodate your business, we can prepare one guide using portions of either or all of the others.

A no obligation, free consultation is provided to assess your needs and requirements, and a quote prepared for the cost of each guide/service

The fees charged include a year’s assistance and support in using the Guides, or as otherwise agreed

Debt Protection

Forms designed to assist in securing payment from your debtors and avoiding unsupported claims/disputes. These include:

• Credit Application/Client Account Details – It is advisable to obtain as much information on a new client initially as possible, not only allowing you to obtain details on their credit worthiness and ability to pay, but also ensures you take action against the correct party including Directors) if and when a debtor defaults. There is a Credit Authority attached to this document, which allows credit checks on both business/companies and individuals.
• Fee Proposals if required – to be sent with a Credit Application
• Contract and Terms & Conditions (relevant to your business)– recommended for all clients whether C.O.D or on account up to $10,000.(Master Builders or BSA Contract is appropriate over that amount) The Terms & Conditions ensure a Director and/or the person signing the contract, to be personally liable if the company defaults in payment. This document helps to support any claim for money in the Tribunal, and provides for interest and administration fees if an account is overdue.
• Work Authorisation – for smaller projects under $3000
• Quotation – with Terms & Conditions
• Variations/Extras form
• Time with your staff to implement the use of these forms
• Other forms at your request which may be utilised such as Director’s Guarantees in the event the company ceases to trade or is insolvent

Debt Management

• Forms to monitor and report on debtors
• Two ALLegal Pty Ltd letters of demand (1st & 2nd), to use to send to your debtors. ALLegal will receive responses from those letters and pass on to your office. Additional letters/emails can be written by ALLegal on your behalf if required in response to a dispute
• Time with your staff organising the debtors ledger and putting the recovery methods in place, together with providing any assistance and instruction necessary until they are confident with the process and your accounts are up to date (as practicable as possible). This also includes assistance/guide to implementing instalment plans with the debtor
• Searches - Providing instruction on how to acquire information on debtors assets (property), location, Licences, Business/Company, and more. Access is by way of free to the public and/or paying sites on the Internet

Debt Recovery

• Information by way of a guide on how to take legal action against a debtor, in the QCAT jurisdiction and the process involved ie: preparing, filing and service of an Application for Minor Civil claim or Building Dispute, Tribunal process, suing the correct entities, what you can claim for, costs, preparing and filing a QCAT Decision and judgment in the Magistrates Court (for enforcement), and if a debtor files a defence - Assistance with preparing for mediation and/or a hearing.
• Assistance and training of staff in the process of taking legal action in the Tribunal, together with ongoing support
• Documents – Templates of Legal forms

ALLegal will provide a 1st & 2nd Demand Letter to use for a year. The ALLegal demand letters can be used with our support, with no further cost to you. This service is included as part of the Debt Management Guide.